Monday - Friday 09:00 - 17:0011
Email:
jeffrey442@protonmail.com
WhatsApp: +61-0433899739
Due to the time difference, our response time is usually between 24 to 72 hours.
Why does the payment show as 'pending payment' or 'on hold' after I make a payment?
If this issue occurs, you don't need to contact us. We will verify the payment and update the order status within 24 hours.If you made the payment via bank transfer, the bank usually takes 1-3 days to process the confirmation. Please be patient.Once the order status is updated, you will receive a new email in your inbox.
Do I need to handle customs clearance or pay taxes?
We handle customs clearance and taxes, so you don't need to worry about it. We also guarantee that the package will pass through customs.
Why is my tracking number not updating?
Our delivery process is simple: Shipped from Australia → Delivered directly to your home. Packages typically arrive within 1–7 days. Tracking updates will be available only once your package is on its way to your address.